Shopping Information
What Shipping Methods Are Available?
We offer various shipping methods to ensure reliable and prompt delivery of your packages. The available shipping methods may include standard motor park shipping, logistics shipping partners such as GIG Logistics and local pickup options. The specific methods will be displayed at the checkout process.
How Long Will It Take To Get My Package?
The delivery time depends on the shipping method selected and your location. Generally, standard motor park shipping within Nigeria may take 1-2 business days, while logistics shipping partners can take up to 2-4 business days. Please note that these time frames are estimates and may vary based on external factors such as weather conditions or unforeseen circumstances.
Do You Ship Internationally?
At the moment, we primarily focus on domestic shipping within Nigeria. We do not offer international shipping. However, we are continuously exploring opportunities to expand our services to reach a wider customer base in the future.
Payment Information
What Payment Methods Are Accepted?
We accept various payment methods, including debit cards, credit cards, bank transfers, and mobile payment options. You can choose the most convenient payment method during the checkout process. All payments are processed securely to ensure the safety of your personal and financial information.
Is Buying On-Line Safe?
Yes, buying online from our store is safe and secure. We utilize industry-standard security measures to protect your sensitive information. Our website uses encryption technology and follows best practices to safeguard your privacy and ensure a secure shopping experience.
Orders and Returns
How do I place an Order?
To place an order, simply browse our online store at store.biteexpress.ng, select the desired items, and add them to your cart. Proceed to the checkout page, where you will provide your shipping details and select the preferred payment method. After confirming your order, you will receive an order confirmation email with the details of your purchase.
Do I need an account to place an order?
While creating an account is not mandatory, we highly recommend creating one to enjoy additional benefits, such as order tracking, order history, and faster checkout for future purchases. However, you can also place an order as a guest without creating an account.
Who should I to contact if I have any queries?
If you have any queries, concerns, or need assistance, please don’t hesitate to contact our customer support team. You can reach us through our provided contact channels, such as email, phone, or live chat. Our dedicated team is ready to assist you and provide the necessary information you require.
How Can I Cancel Or Change My Order?
If you need to cancel or change your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the status of your order and any applicable policies.
How Do I Track My Order?
Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number on our website or the shipping carrier’s website to monitor the progress of your delivery.
How Can I Return a Product?
If you need to return a product, please review our return policy for detailed instructions. Typically, you will need to contact our customer support team to initiate the return process. We will guide you through the necessary steps and provide you with the required information for returning the product.